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More about our service

We are happy to help

Sometimes, you may have problems paying for your order online. Don't worry, we'll help you fix it! Read below what you can do if you have problems during checkout.

Was your connection lost while paying?
If the payment is unsuccessful, you will automatically receive a payment reminder. You can then pay to complete the order. After that, you will receive the order confirmation by e-mail.

Was your connection lost after paying?
As soon as you have paid, you will automatically receive an order confirmation by e-mail. Did you not receive this e-mail? Check your junk mail folder.

Is something still going wrong? Then please contact us via our contact form, so that we can help you complete your order!

Frequently asked questions

All answers at a glance

That is unfortunate. We are happy to help you.

  1. It is best to call your credit card company to find out what is going wrong. They can often see it right away!

  2. Do they think there is nothing wrong? Then something is wrong on our end. Delete your cookies or place your order in another browser or with another device.

  3. Still not working? Then please contact us via the contact form. We are ready to help you!

That is unfortunate. We are happy to help you!

  1. Make sure you haven't made a typing error that causes our payment system to not recognise your VAT number.

  2. Is that not the case? Then something might be going wrong during validation. When our payment system does not recognise your VAT number, we unfortunately cannot realise delivery without VAT at that time.

Also try it in another browser. Still not working? Then please contact us via the contact form. Then we’ll look for a solution together!