Customer service

How can we help you?

Payment failed or refused

Sometimes, you may have problems paying for your order online. Don't worry, we'll help you fix it! Read below what you can do if you have problems during checkout.

Was your connection lost while paying?
If the payment is unsuccessful, you will automatically receive a payment reminder. You can then pay to complete the order. After that, you will receive the order confirmation by e-mail.

Was your connection lost after paying?
As soon as you have paid, you will automatically receive an order confirmation by e-mail. Did you not receive this e-mail? Check your junk mail folder.

Is something still going wrong? Then please contact us via our contact form, so that we can help you complete your order!

Frequently asked questions

All answers at a glance