Customer service

How can we help you?

Ordering

Advice and help with choosing
Order everything for your project, accurate to within a millimetre. Are you having trouble choosing the right material? Read here how we can help you in your search.
Click here for more information
Preparing a cutting list

We have made it easy to order cut to size timber. Are you less digitally minded, but still curious to see if you can get the project done yourself? Read here how you can easily convert and order your cutting list.

Click here for more information
Save multiple projects

Our service goes beyond sawing wood. With us you can also easily prepare your project. Save your shopping cart (temporarily) so that you can correct the final details. Curious how? Read more about it here.

Click here for more information
Request a quote
Do you have a major project? Put together your own shopping cart and get an instant price overview. Read more here!
Click here for more information
Ordering cut-to-size timber; how does it work?
Simply place your order online and specify exactly what you need; we’ll take care of the rest! Find out everything about placing an order here.
Click here for more information
Minimum unit price
Is the total of the shopping cart higher than expected? This may be because we use a minimum unit price. We'll explain more about that in this section.
Click here for more information
Order status
Curious about the status of your order? We'll keep you informed as best we can. Click here to read more about this topic.
Click here for more information
Change order

Would you like to make a change to your order? This is possible when your order is not yet in production. Read more about the possibilities.

Click here for more information
Cancel order
Did something go wrong and do you want to cancel your order? Read more about the possibilities here.
Click here for more information
Corporate customers

Are you a company and looking for (temporary) production capacity (sawing, milling, edge-gluing, spraying and assembly on location)? Send us your fully described request; from materials and quantities to delivery or assembly date. We will make you a tailor-made proposal in next to no time.

Click here for more information