Delivery problems

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More about our service

We are happy to help

Together with our carriers, we do everything we can to make the promised delivery time a reality. If something goes wrong, we'll inform you as soon as possible. Unfortunately, we do not always have an influence on the moment of delivery. Read below what you can do if you haven't received your order yet.

Frequently asked questions

All answers at a glance


If you are not at home at the time of delivery, your parcel will be offered again at a different time or delivered to a pick-up point nearby. Our advice is to keep a close eye on the track & trace code of your order, so you know when to expect your order!

By default, we deliver on the ground floor. Should this be a problem, please send us a screenshot of your shopping basket via the contact form. Depending on the carrier, we can see if we can help you here.