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More about our service

We are happy to help

You can report your complaint about our products or services via our contact form. We take this very seriously and will respond substantively no later than on working days within 2 Workdays. We promise to always find a suitable solution!

Should it happen that we cannot find a solution together? Then you can submit your complaint to the Thuiswinkel conciliation committee, P.O. Box 90600, 2509 LP in The Hague ( Furthermore, you can forward your complaint to the EU Conciliation Committee via the European ODR platform (

Download the European model for the right of withdrawal.

Frequently asked questions

All answers at a glance

We find that very regrettable. We would like to hear what went wrong so we can help you! Let us know via our contact form which part did not meet your expectations. Don't forget to include the order number and preferably send along any photos.

We take complaints very seriously and strive to respond within 2 Workdays business day. We promise that we will always come up with an appropriate solution!

Then we will be happy to solve that for you! Let us know via our contact form what went wrong, so we can find a suitable solution as quickly as possible. In order to be able to help you properly, it is important to include the order number and preferably send along any photos if relevant. 

We aim to come up with an appropriate solution within 2 Workdays business day.