Customer service

How can we help you?

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You can report your complaint about our products or services via our contact form. We take this very seriously and will respond substantively no later than on working days within 2 Workdays. We promise to always find a suitable solution!

Should it happen that we cannot find a solution together? Then you can submit your complaint to the Thuiswinkel conciliation committee, P.O. Box 90600, 2509 LP in The Hague ( Furthermore, you can forward your complaint to the EU Conciliation Committee via the European ODR platform (

Download the European model for the right of withdrawal.

Frequently asked questions

All answers at a glance