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You can report your complaint about our products or services via our contact form. We take this very seriously and will respond substantively no later than on working days within 2 Workdays. We promise to always find a suitable solution!

Should it happen that we cannot find a solution together? Then you can submit your complaint to the Thuiswinkel conciliation committee, P.O. Box 90600, 2509 LP in The Hague (www.sgc.nl). Furthermore, you can forward your complaint to the EU Conciliation Committee via the European ODR platform (http://ec.europa.eu/consumers/odr/).

Download the European model for the right of withdrawal.

Frequently asked questions

All answers at a glance

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Frequently asked questions

The quality of the sheet material is not as expected, where can I report this?

I'm not satisfied with the deliverer. Where can I report this?

My order arrived with damage. How do we solve this?

I have damage to a remainder piece, can I also claim this?

What if a part of my order is missing?

What if I have received the wrong product or wrong dimensions?

What should I do if I haven't received my package?