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A legal warranty of at least 2 years applies to all items that you buy from us. Legal guarantee means that a product is or must do what the consumer can reasonably expect. Read more about this in our general terms and conditions.

Frequently asked questions

All answers at a glance

Simple and clear, take a look at our General terms and conditions.

We will refund the entire purchase amount (including any shipping and payment costs) as soon as possible, at the latest within 14 days after receipt of the return notification. 

We may wait with refunds until we have received the products, or until you have demonstrated that you have sent them. Should it be the case that the value of the products has been reduced (e.g. due to damage or missing parts), this value will not be refunded by us. For refunds, we use the account number known to us.