Return shipment
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We produce all wood and wooden sheets to size specifically for you. For this reason, the wood and wooden sheets can unfortunately not be returned. In that case, we advise you to place a new order. Was an item damaged during transport? Read what you can do here. Would you like to return other items from our web shop? Read below more about our return process:
Custom-cut sheet material
Unfortunately we cannot take any custom-cut sheet material back. We have cut it to size especially for you, which means that the right to return lapses.
Accessories
Accessories can and may be returned without giving reasons. To exercise the right of withdrawal, we ask you to inform us of your wish to withdraw from the contract by an unequivocal statement (e.g. in writing, by post, fax or e-mail). You can use the withdrawal form for this purpose, but you are not obliged to do so. You are personally liable for the depreciation of the goods resulting from the use of the goods beyond what is necessary to establish the nature, characteristics and functioning of the goods. Return shipping costs are at your own expense.
Frequently asked questions
All answers at a glance
We will refund the entire purchase amount (including any shipping and payment costs) as soon as possible, at the latest within 14 days after receipt of the return notification.
We may wait with refunds until we have received the products, or until you have demonstrated that you have sent them. Should it be the case that the value of the products has been reduced (e.g. due to damage or missing parts), this value will not be refunded by us. For refunds, we use the account number known to us.
Our custom products, made especially for you, unfortunately cannot be returned!
