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After you have placed an order with us, you will automatically receive an order confirmation by e-mail. This confirmation indicates when you can expect the package. This can be within a range of days or a specific delivery date. This depends on the area in which you live. Did you not receive this e-mail? Check your junk mail folder.

On the day your order is transferred to our carrier, you will receive a track & trace code by e-mail in the evening or a time indication of when your parcel will be delivered. After your parcel has been processed by our carrier, your track & trace code has become active and you can follow your parcel.

We’ll do our very best to have your order delivered on time, but unfortunately, we have no influence on our carrier's process. Is this not what you're looking for? Also read more about:

Frequently asked questions

All answers at a glance

After you have placed an order with us, you will automatically receive an order confirmation by e-mail. This confirmation indicates when you can expect the package. This can be within a range of days or a specific delivery date. This depends on the area in which you live. Did you not receive this e-mail? Be sure to also check your junk mail folder.

On the day your order is transferred to our carrier, you will receive a track & trace code by e-mail in the evening or a time indication of when your parcel will be delivered. After your parcel has been processed by our carrier, your track & trace code has become active and you can follow your parcel.

If you have not yet received an e-mail from our carrier, we recommend that you do the following.

  1. Check your spam folder. It is possible that the e-mail from the carrier ended up in your spam folder.

  2. Is this not the case? Then your order probably hasn't left our sawmill yet. Find your order confirmation and check the delivery date.

When the delivery date of your order has expired and you have not yet received an e-mail from the carrier, please contact us via our contact form. Don't forget to mention your order number!