How can we help you?
You may have placed an order and suddenly realize that you have forgotten something or that you would have preferred a different product. You can only change your order if it has not yet been taken into production. First, check that your current order is not already in production. This can be done via this form. Read more about changing your order below.
> Changing the dimensions of one or more items within a running order
Check here whether your order is already in production and make the desired changes immediately.
> Changing the material or thickness of certain item(s)
We cannot change the thickness and type of wood after you have placed an order. Do you want to change them? Then we ask you to cancel your current order and place a new one. Use this form to check whether you can still cancel your order, and simply submit a cancellation request. Please note! The amount will be refunded within a few working days. This may cause a delay in your order.
> Adding extra item(s) to your order
First, check that your current order is not already in production. This can be done via this form. Is it still possible to change your order? Then we ask you to do the following:
- Send in the form to put your current order on hold
- Then place a new order including the desired delivery method and possible processing fee, and let us know in the comments' field in the last step before you checkout that it should be merged with your current order. Please clearly indicate the order number of your current order.
- By leaving a comment, we will be notified. We will review the request and merge both orders if possible. The (over)paid processing fee and/or shipping costs will be credited.
Do you have two orders which are both sent by parcel post? Then we will not merge them. You will be credited for any overpayment of handling and/or shipping fees.
When one or both orders are shipped with our courier service, we will merge the orders. You will receive a confirmation of this by e-mail.
Frequently asked questions
All answers at a glance